Refund & Returns Policy

Last updated: October 25, 2026

Because our products are consumable, regulated and cannot be resold once they leave our hands, all sales are final, and we cannot accept returns of opened or used products. We do stand behind our products, so if something is wrong with your order, here is how we will make it right.

Defective Products

If a disposable does not work when you first use it, contact us within 7 days of delivery with your order number and a photo or short video showing the problem. If we confirm the defect, we will send a replacement or issue a refund for that item. We may ask you to return the defective item before we do so.

Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos of the package and its contents. We will send the correct or replacement item, or refund the affected item.

Lost or Missing Packages

If tracking shows your package as delivered but you have not received it, or if your package appears to be lost in transit, contact us. We will work with the carrier to locate it, and once the carrier confirms it is lost we will reship or refund your order.

Order Cancellations

You can cancel your order at no cost any time before it ships. If you have already paid, we will refund you in full. Orders that have already shipped cannot be cancelled.

Wholesale Packs

Wholesale pack orders follow the same policy. Please inspect your order on arrival and report any defective, damaged or incorrect units within the time limits above, including your order number and photos.

How Refunds Are Paid

Approved refunds are sent back by the same method you paid with (Zelle, Cash App or bank transfer) once the refund is approved.

How to Request Help

Email info@bullet2in1.com or use our Contact page, and include your order number and photos where requested above.